IT Senior Operations Support (Marunda Based)

Join APICAL Group as an IT Senior Operations Support based in Marunda, Jakarta Utara. As the first point of contact for end users, you will play a pivotal role in delivering first-level and second-level IT operational support across Jakarta and associated sites.

APICAL Group is a leading provider of IT services and solutions, serving a diverse range of clients across various industries. With a commitment to excellence and innovation, we strive to deliver cutting-edge technology and support to our clients, ensuring their business operations run smoothly and efficiently.

As an IT Senior Operations Support at APICAL Group, you will be responsible for providing technical assistance and troubleshooting for end users, ensuring minimal downtime and maximum productivity. You will work closely with cross-functional teams to identify and resolve IT issues, implement system improvements, and provide training and documentation to enhance user knowledge and skills.

📋 Tanggung Jawab Pekerjaan

• Provide first-level and second-level IT operational support to end users across Jakarta and associated sites.
• Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure.
• Monitor and maintain IT systems to ensure optimal performance and availability.
• Implement and manage IT security measures to protect against cyber threats and vulnerabilities.
• Collaborate with cross-functional teams to identify and resolve IT issues, and implement system improvements.
• Provide training and documentation to enhance user knowledge and skills.
• Ensure compliance with IT policies, procedures, and best practices.
• Act as a point of contact for end users, providing technical assistance and guidance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT operations support or a related role.
• Strong knowledge of IT infrastructure, including hardware, software, and network components.
• Familiarity with ITIL framework and best practices.
• Proficiency in using IT support tools such as ServiceNow, Jira, and other relevant software.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

🛠️ Keahlian

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