Front Desk Officer - Professional Receptionist Role at PT Wanxinda Group Indonesia

PT Wanxinda Group Indonesia is seeking a professional, friendly, and detail-oriented Front Desk Officer to serve as the first point of contact for our clients, visitors, and employees. As the face of our company, you will play a pivotal role in creating a welcoming and efficient environment in our Jakarta Pusat office. This role is perfect for someone looking to leverage their hospitality skills in a dynamic and fast-paced setting.

In this role, you will be responsible for handling all front desk operations, including greeting guests, managing reservations, and providing excellent customer service. You will use our hotel management system, OTA (Online Travel Agency) platforms, and other relevant software to ensure smooth operations. This is a great opportunity to work in a reputable company and grow your career in the hospitality industry.

📋 Tanggung Jawab Pekerjaan

• Greet and assist guests, clients, and visitors with a warm and professional manner.
• Handle check-in and check-out procedures efficiently using our hotel management system.
• Manage and coordinate room reservations and bookings through OTA platforms.
• Provide excellent customer service and resolve any guest queries or complaints promptly.
• Maintain a clean and organized front desk area, ensuring all necessary documents and records are up-to-date.
• Assist with event planning and coordination, including managing guest lists and coordinating with event staff.
• Monitor and manage front desk operations to ensure high levels of efficiency and accuracy.
• Stay updated with company policies and procedures, and ensure compliance with all regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience as a Front Desk Officer or similar role in the hospitality industry.
• Proficient in using hotel management systems and OTA platforms.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Fluent in English and Indonesian.
• Detail-oriented with a keen eye for accuracy.
• Ability to work well under pressure and meet tight deadlines.
• Valid SIM (Student Immigration Permit) or work permit for Indonesia.

🛠️ Keahlian

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