Guest Relations Officer - Luxury Hospitality Career at Accor

Join Accor, a global leader in hospitality, as a Guest Relations Officer in the vibrant city of Bogor, Jawa Barat. This is your opportunity to deliver exceptional guest experiences while working in a dynamic, luxury environment that values professionalism and innovation. As a Guest Relations Officer, you'll be the face of our hotel, ensuring every guest feels welcomed, valued, and pampered. You'll handle check-ins, check-outs, and address guest concerns with a smile, all while using our state-of-the-art PMS (Property Management System) to streamline operations.

Accor is more than just a company; it's a lifestyle. With a rich history spanning over a century, we've set the standard for luxury hospitality worldwide. Our commitment to excellence, combined with our innovative approach, makes us a perfect fit for someone looking to grow in a fast-paced industry. In Bogor, you'll enjoy a unique blend of urban convenience and natural beauty, making it an ideal place to live and work.

Every day, you'll interact with guests from diverse backgrounds, using your excellent communication skills to build strong relationships. You'll be responsible for maintaining high standards of service, ensuring our guests leave with memorable experiences. This role is perfect for someone who thrives in a challenging yet rewarding environment, with opportunities for career growth and development.

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using our PMS.
• Address guest concerns and complaints professionally, ensuring their satisfaction.
• Provide exceptional service and go above and beyond to exceed guest expectations.
• Assist with room assignments and ensure all guest requests are met promptly.
• Maintain a clean and welcoming environment, adhering to our high standards of cleanliness.
• Collaborate with the housekeeping and dining teams to ensure seamless guest experiences.
• Stay updated on local attractions and provide recommendations to enhance guest stays.
• Participate in training programs to continuously improve service skills.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a guest-facing role, preferably in luxury hospitality.
• Fluent in both English and Indonesian, with excellent communication skills.
• Strong problem-solving abilities and a customer-centric approach.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with PMS (Property Management System) software is a plus.
• Bachelor's degree in Hospitality, Tourism, or a related field is preferred.
• Certification in hospitality or customer service is an asset.
• Passionate about delivering exceptional guest experiences.

🛠️ Keahlian

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